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Shipping Information

Thank you for your interest in ordering Aglamesis Brothers gourmet chocolates and premium ice creams!

At Aglamesis Brothers, we believe in making our products "the sincere way"-as pure and natural as possible. We don’t add waxes and artificial stabilizers to our products. Consequently, our chocolates and ice creams are extremely sensitive to temperature and require special care and attention for safe transit.


Destinations

We offer shipping service within the continental U.S. Please call us at 888-334-7994 to inquire about shipping to a destination outside of the continental U.S. We are unable to ship to Post Office Boxes.

Shortly after your order ships, you will receive an email notifying you of the expected delivery date. Our special preparation will ensure that your chocolates and/or ice cream arrive pristinely on the day they are delivered by UPS .
Please ensure that the recipient is alert to its delivery date.

Due to the highly perishable nature of our products, they are not guaranteed past the delivery date . If you need your order to arrive on a specific day, please contact us at sales@aglamesis.com or 1-888-334-7994 so that we may schedule accordingly.

Please double check your shipping address. Incorrect addresses may delay shipment. Your order may be subject to additional charges for address correction or forwarding.


Shipping Chocolate

During cooler weather, we offer Standard Shipping via UPS Ground Service to most destinations. When shipping Standard, delivery can generally be expected within two to ten business days based upon product availability and delivery location.

Expedited Shipping may be available to those destinations outside of OH, KY & IN. When shipping Expedited, delivery can generally be expected within two to five business days.

In some cases, Expedited Shipping will be the only shipping option available. This is the result of warm temperatures occurring somewhere between our factory and the destination address. We review US temperatures daily, to make that determination. We use ice packets and/or dry ice to ensure that your chocolates arrive in pristine condition.

Shipping fees for candy are based upon the weight of the product ordered.


Shipping Ice Cream

We ship our ice cream year round via UPS 2-Day Air using re-usable coolers and dry ice. Orders leave our facility Mondays through Wednesdays to be delivered within a 48 hour window to ensure the ice cream stays frozen. Orders placed after 12:00 p.m. on Wednesday may not arrive before the following Wednesday. You will receive notification when your order ships and its expected delivery date. Please ensure that the recipient is alert to its delivery date.


AGLAMESIS BROTHERS IS NOT RESPONSIBLE FOR DELIVERY DELAYS CAUSED BY ADVERSE WEATHER CONDITIONS.